Some Kudos for BioWare Customer Service | General Discussion | Forums


Please consider registering

sp_LogInOut Log In sp_Registration Register

Register | Lost password?
Advanced Search

— Forum Scope —

— Match —

— Forum Options —

Minimum search word length is 3 characters - maximum search word length is 84 characters

sp_Feed Topic RSS sp_TopicIcon
Some Kudos for BioWare Customer Service
sp_BlogLink Read the original blog post
Topic Rating: 0 Topic Rating: 0 (0 votes) 
August 21, 2020
5:39 pm
Lisa Clark

Forum Posts: 1543
Member Since:
March 18, 2012
sp_UserOfflineSmall Offline
5WPis.pngImage Enlarger

We have seen a lot of posts about Bioware being evil and SWToR support being horrible. We’ve even published quite a few of those complaints here on the site. But now we’ve found another good example of BioWare staff doing something good.

Some players have received automated responses from the CSR team saying their account is suspended for spamming or other violations of the terms of use but they don’t provide any information on what they did. When these players then contact the customer service team to get more clarification on what they did wrong, they sometimes receive the same automated-type message back.

But here’s a player who feels he was wrongfully banned, wrote to BioWare customer service to try to find out what he did wrong (and avoid doing it again) and he got a positive response.

BioWare admitted they made a mistake, removed the ban and compensated the player with some free game time. Way to go BioWare! Kudos to you for making right your wrong.

Forum Timezone: Europe/Copenhagen

Most Users Ever Online: 497

Currently Online:
7 Guest(s)

Currently Browsing this Page:
1 Guest(s)

Top Posters:

Philip Thalberg: 25

Brad: 14

Chris: 12

perkings: 9

sah: 9

Nigel_Davis: 7

Dann Albright: 6

Kira: 6

Rondof: 5

PancakeWife: 5

Member Stats:

Guest Posters: 0

Members: 271

Moderators: 2

Admins: 3

Forum Stats:

Groups: 7

Forums: 11

Topics: 4463

Posts: 4538

Newest Members:

jawa, dorianrohr, santinaaltenwer, CloydDaugherty, Danielleh, playbet88, elfridaauston87, webblogclubads, webblogclub, Maria Taylor

Moderators: Peter Andersen: 58, Mikkel: 0

Administrators: Soeren Kamper: 2788, Lisa Clark: 1543, Versed: 8