Star Wars: Galaxy of Heroes Is Having a Connection Crisis — Here’s What’s Going On

It’s not just you. Star Wars: Galaxy of Heroes players across the galaxy are getting hit with connection issues that are making it feel like trying to log into the Death Star’s guest Wi-Fi. And while the game’s servers aren’t fully down, something shady is definitely going on behind the digital scenes.

The developers are aware. The forums are on fire. And yes, there might actually be a fix. But first, let’s break down what’s happening.

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The Current Situation: The Force Has Disconnected

According to the official EA update, some players (on both Android and iOS) are completely unable to connect to the game. That includes things like frozen loading screens, connection lost messages, and apps refusing to launch properly—even with a full signal and caffeine-fueled Wi-Fi.

The EA forums confirmed the issue and stated that their team is actively working with Google’s support to track down the root cause. No Sith Lords have been blamed (yet), but it’s clearly some kind of token authentication problem with Google Play Services.

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A Fix That Actually Works? It’s More Than Just Hope

A workaround has started circulating that’s been working for a lot of players—and we mean actually working, not the usual “clear cache and pray” nonsense.

The issue seems to be caused by a corrupted token in Google Play Services. The solution? Uninstalling and reinstalling it.

Here’s how it goes:

1. Open your Settings
2. Tap into Apps
3. Scroll down and find Google Play Services

4. Select it, then hit Uninstall Updates (don’t leave the screen)
5. Wait for it to finish uninstalling
6. Once done, you’ll see an Update button — tap that
7. Let it reinstall and update

This whole process only takes a couple of minutes, and several players have confirmed it brought them back into the game like nothing happened.

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Still Not Working? Here’s What Else You Can Try

If the above method didn’t fix the problem, don’t throw your datapad out the airlock just yet. EA is still investigating the core cause and working closely with Google to figure out what’s actually corrupting these login tokens.

They’ve also requested that if you’re still experiencing issues, send them a Direct Message (DM) with:

• Your device information
• Your Ally Code
• Possibly your level of emotional distress (optional, but relatable)

In the meantime, some players have also tried:

• Clearing Google Play Store and Google Play Services cache
• Rebooting the phone completely
• Switching networks (Wi-Fi to mobile data or vice versa)

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What About Compensation?

No word yet on whether EA will drop some crystals as an apology or hand out free Kyros for your troubles. But historically, the dev team has offered small in-game gifts after major bugs or outages. So if this drags on, there may be a little reward for the pain.

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Conclusion: Hang Tight, Help Is on the Way (Probably)

This connection issue is frustrating, especially for anyone grinding Conquest or locking in that final GAC attack. But at least there’s a workaround, and the dev team is being transparent with updates and forum posts. Until the root cause is fully resolved, the reinstall trick might be your best bet to get back in the fight.

In the meantime, maybe this is the universe telling you to take a break from crystal-chasing… or go all in on betting whether the next update breaks something else.

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