Star Wars: Galaxy of Heroes – Investigation: Failed Purchased Bundles

A new update from EA Capital Games confirms that the team is investigating a store issue affecting bundle purchases in Star Wars: Galaxy of Heroes. Some players who recently bought specific bundles received crystals instead of the advertised items, prompting the developers to pull the affected offers from the in-game store.

“We are aware there are a couple bundles that are resulting in a failed purchase and giving crystals instead of the goods of the bundle. We have removed those bundles from the store. Once we figure out the issue, the people who had failed purchases will have the bundle sent to their account.”
— EA Capital Games

The developers have apologized for the inconvenience and assured players that anyone impacted by this bug will automatically receive the correct bundle contents once the issue is resolved.

What Players Should Know

• Affected Bundles: EA hasn’t listed which bundles were impacted, but if you received crystals instead of your purchased items, your account has likely been flagged for correction.
• No Action Needed: Players don’t need to submit a ticket or request a refund. Once the issue is fixed, bundles will be credited automatically.
• Bundles Removed: To prevent further errors, the problematic bundles have been temporarily removed from the store.

What Happens Next

Capital Games is investigating the cause and plans to restore the missing bundles soon. This is the latest in a string of quick-response fixes from the SWGOH team, showing that they’re staying attentive to community feedback and maintaining fair gameplay experiences for all players.

Until then, check your in-game inbox and official forums for updates as they roll out new information.

Stay connected with the galaxy’s latest updates!

Follow us on X, Facebook, Instagram, or Pinterest for exclusive content, mod guides, Star Wars gaming news, and more. Your support helps keep the Holonet alive—one click at a time