I have been playing MMOs for a very long time now. Recently, a game that I previously beta’d and later left when the content was lacking went to free-to-play. No surprise really, as this seems to be the direction most MMORPGs are now taking. I heard they had greatly expanded and updated the content since I last played so I wanted to check it out.
I tried to log in my account and was unable to due to a password problem. I tried to recover my password or reset it and this also failed. So I decided to contact customer service to help me. As it turns out, you needed to login your account to put in a CS ticket. Really? /facepalm
So I look for an email to contact the company. No such luck. All I find is a contact form that again requires me to fill in my account info and password to get in. Round and round in circles I go until I finally decide “Forget this stupid game!” and find something better to do.
This is not the first time I’ve experienced troubles with a game’s customer service department. I’ve had them be rude, unresponsive, dense and a whole host of other annoying and frustrating experiences. But all in all, my experience with BioWare in regards to SWTOR has always been positive.
Here’s what one Reddit user had to say about their experience with SWTOR Customer Service:
TL/DR Unlike what I have both expected from SWTOR and experiences from other MMO’s I have experienced excellent responses to customers needs including Phone calls from customer service for tech issues, Introduction of sprint to speed everything up a little and Free days on my account after they screw things up. If they keep this up, I will be around for a good while yet
Personally, I’ve had to contact customer service a couple of times now and I was very pleased with the results. I agree with this poster than SWTOR does prove better than your average game customer service. What has your experience been like?